Job: Customer Service Representative, Laramie - 20 hrs

Jobing Description

Requisition ID: 33354 Customer Service Representative, Laramie - 20 hrs Part Time Regular posted 08/08/2011
Laramie, WY

Requirements

Position Summary

Provides high quality customer service by meeting the needs of customers in an efficient and friendly manner. Identifies sales and cross-selling opportunities. Performs routine office and clerical duties. Maintains operational quality and standards. Acts as the customers' first "point-of-contact" with the Bank.

Position Accountabilities

1. Ensures positive public perceptions of the Bank by extending a courteous greeting and welcome to customers and visitors. Provides accurate and timely customer service.

2. Supports the Bank s sales objectives and campaigns by cross-selling basic products, or by referring customers to other Bank employees responsible for closing sales.

3. Adheres to Bank s security and audit procedures.

4. Protects the Bank's financial interests by controlling and balancing the assigned cash drawer and negotiable items received/disbursed. Maintains acceptable balancing record per established standards.

5. Processes customer transactions efficiently and accurately. Follow policies/procedures to minimize losses.

6. Answers telephone inquiries. Directs questions to appropriate Branch personnel. Responds to customer mail inquiries. Researches/resolves customer problems.

7. Performs routine office and clerical duties (i.e., filing signature cards; preparing bank bag for pickup; night deposit, ATM custodian, etc.).

8. Performs other duties as assigned.

Job Specifications

Req Education or Equivalent Experience
High School or equivalent combination of training and experience

Required Experience
0 1 year teller or cash handling experience

Field of Experience
Basic knowledge of bank products and services

Able to perform basic branch transactions and processes using branch systems

Representative Duties

Process Customer/ATM/Night Drop Deposits
Cash Checks/Savings Withdrawals
Process Consumer Loan Payments
Process Credit Card Cash Advances
Process TT & L Payments
Sell Travelers Cheques, Money Orders, Cashiers Checks
Sell and Redeem Savings Bonds
Place Stop Payments, Special Instructions, and Deposit Holds
CTR/MIL Completion
Complete Wire Transfer Form
Safe Deposit Entrance Procedures
Filing (Signature Cards/Reports)
Prepare Bank Work Bag for Pick Up
Product Knowledge
Referral Tracking System (RTS)
IS View
E-Vision

Administrative/Technical Skills
Customer service skills
Answers telephone and screens calls
Balance figures
Calculator
Filing and typing documents
Operate a ten-key adding machine
Perform math and analysis
Photocopier
Research information
Use fax machine
Detail orientation
Computer terminal

Level Supervised
No supervisory responsibility
Physical Requirements
Sedentary Work: lifting a maximum of 10 pounds, frequent standing/walking

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.